We're here to help you
get the most out of Lexi.
Whether you're setting up, troubleshooting, or just have a question — our team responds fast and gets you back to running your business.
Include your account email and a clear description of your issue. Screenshots help us help you faster.
Real humans answer every email. Support is handled by the 9% Club team alongside the founders, David Goldstein and Matthew Henderson.
Five things our support team handles every day.
Installation Help
Connecting Lexi to your account, granting the right permissions, and getting everything set up the first time.
Configuration & Setup
Customizing your workflows, tuning Lexi to your voice, and configuring features for your specific business.
Billing & Usage
Subscription questions, invoices, payment method updates, usage tracking, and wallet top-ups.
Bug Reports
Something not working as expected? Send us the details and we'll get engineering on it fast.
Feature Requests
Have an idea for what Lexi should do next? Our product team reviews feature requests every week.
General Questions
Anything else — onboarding, best practices, how-to questions, account changes. We're happy to help.
The fastest way is email. Here's how it works.
Email Support
The fastest channel. Average first response is well inside 24 business hours, often the same day.
[email protected] →Self-Serve First
Check the troubleshooting section and FAQ below. Most common issues have a one-step fix.
Quick fixes →Include the Details
Account email, what you tried, what happened, screenshots if you have them. The more context, the faster we resolve it.
Start an email →When you can reach us.
Try these fixes first — most issues resolve in under a minute.
Check your permissions. Most installation failures come from missing or denied permissions during the connection step. Re-run the install flow and approve every requested scope. If it still fails, email [email protected] with your account email and a screenshot of the error.
Verify your wallet has funds. The most common cause is an empty wallet, an expired card, or a declined payment method. Go to your account settings, check the wallet balance, and update your billing details if needed. Still stuck? Send us the account email.
Reconnect the app. Disconnect from your account settings, then reconnect. This refreshes the integration and resolves nearly every usage-tracking problem. If the numbers still don't show up, email us and we'll dig in.
Confirm your phone number is connected and verified. Check the phone number setup in your account, and make sure your call forwarding is enabled. If it's all green and Lexi is still silent, email [email protected] with the affected number.
Use the password reset link on the login page. If you don't receive the reset email within five minutes, check your spam folder, then email us from the email address on your account.
Email us with the specifics. Include your account email, what you were doing when it broke, the exact error message if there is one, and a screenshot if you can grab one. We'll get back to you within 24 business hours.
Where incidents get posted.
This is where active incidents get posted.
If we're aware of a platform-wide issue or scheduled maintenance, you'll see it listed here with the time we detected it and the expected resolution window. If nothing's posted and something looks off on your end, it may be account-specific — email [email protected] and we'll investigate.
Support questions, answered.
If you don't see your question, just email us. We'll get you a real answer.
Email [email protected] for all support requests. This is the fastest way to reach our team and the primary channel for installation help, configuration questions, billing inquiries, bug reports, and feature requests. We respond to every request within 24 business hours.
We respond to all support requests within 24 business hours. Business hours are Monday through Friday, 9am to 5pm Eastern Time. Email submitted on weekends or holidays will be answered the next business day.
Email support is available 24/7. Our team actively responds Monday through Friday, 9am to 5pm Eastern Time, with all messages answered within 24 business hours.
We provide installation help, configuration and setup assistance, billing and usage support, bug reporting, and a channel for feature requests. Email [email protected] with your account email and a clear description of the issue.
Most installation issues are caused by missing permissions during the connection step. Re-run the install flow and approve every requested permission. If the issue persists, email [email protected] with your account email and a screenshot of the error.
Verify that your account wallet has sufficient funds. Failed charges almost always come from an empty wallet, an expired payment method, or a declined card. Update your billing information in your account settings. Email [email protected] if the wallet shows funds but charges still fail.
Disconnect and reconnect the app from your account settings. This refreshes the integration and resolves most usage tracking problems. If usage still does not appear after reconnecting, email [email protected] with your account email.
Email [email protected] with the subject line Bug Report or Feature Request. Include your account email, a clear description, and screenshots or recordings if applicable. Feature requests are reviewed weekly by our product team.
We post known issues and maintenance windows directly on this support page in the Status section when they occur. For real-time updates on an active incident, email [email protected] and our team will share the current status.
Yes. We offer a 30 day money back guarantee on every membership. Email [email protected] within 30 days of your purchase and we will process your refund.
Useful links you might need.
Still Stuck?
Send Us an Email.
Real humans, real answers, every time. We respond within 24 business hours — usually a lot sooner.
Email [email protected] →